Privacy Policy

Any dissatisfaction during safari must be reported immediately to your Tour Consultant or Manager via official communication channels. If unresolved, a written complaint should be submitted within 30 days of safari completion.

All formal complaints will be investigated, and if validated, appropriate compensation or resolution will be processed within 30 days of receipt.

Effective Date: [ ]
Last Updated: [ ]

At Melodica Africa Safaris, we are committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the Kenya Data Protection Act, 2019, and applicable global data protection laws such as the EU General Data Protection Regulation (GDPR), where applicable.

We collect personal information when you:

• Book a safari or make an inquiry
• Fill out a contact form on our website
• Communicate with us via email, phone, or social media
• Subscribe to our newsletter or marketing communications

• Full names
• Contact details (email address, phone number, physical address)
• Passport and identification details (where required for bookings)
• Travel insurance details
• Payment information (only through secure third-party gateways)
• Emergency contact information
• Special preferences (dietary, medical conditions, etc.)

We use your personal data for the following purposes:

• To process and confirm your bookings
• To provide personalized safari experiences
• For internal accounting and financial reconciliation
• To respond to your inquiries and communicate updates
• For legal and regulatory compliance
• To improve our services and customer experience
• With your consent, to send promotional materials or newsletters

We do not sell or trade your personal information. However, we may share it with:

• Safari lodges, camps, hotels, and transport providers for booking purposes
• Government authorities (e.g., immigration or park services), when required by law
• Payment processors for secure transaction handling
• Emergency service providers in case of medical or safety emergencies
• Professional advisers, auditors, or legal authorities as required

All third parties are contractually bound to maintain confidentiality and handle your data securely.

We implement appropriate physical, technical, and administrative measures to safeguard your data against loss, theft, misuse, unauthorized access, or disclosure. Our website uses SSL encryption to protect sensitive data transmitted online.

If you are located outside Kenya, your personal data may be transferred to and processed in Kenya or other countries where our partners operate. We ensure adequate data protection standards are maintained, including through Data Processing Agreements (DPAs).

We retain your data only as long as necessary for the purposes it was collected, or as required by law. For marketing data, we retain it until you withdraw your consent.

Depending on your jurisdiction, you may have the following rights:

• To access, correct, or delete your personal data
• To object to or restrict data processing
• To withdraw your consent at any time
• To request a copy of the data we hold about you (data portability)
• To lodge a complaint with a data protection authority

Requests can be sent to: xxxxx@melodicaafricasafaris.com

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. You may control cookie settings via your browser preferences.

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their respective privacy policies before sharing personal information.

We reserve the right to update this policy from time to time. Changes will be posted on our website, and where appropriate, notified to you via email.

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact:

Data Protection Officer
Melodica Africa Safaris
Nairobi Kenya
Email: xxxxx@melodicaafricasafaris.com
Phone: +254[xxxxx]

For questions or further clarification, please contact our customer service team or your assigned consultant directly.

Melodica Africa Safaris – Your Trusted East Africa Travel Partner